At Caty, we treasure the personal interaction and enjoy a close friendship with our customers by offering a one-on-one service that truly responds to individual needs.
Are you looking for the perfect gift for a celebratory event, a bridal shower, or for a loved one?
Are you looking for style advice for your big day?
Do you have an idea for your own design?
If not, selected styles are available for ordering according to your personal specified length, color and size. You can count on Caty!
Please connect with us on instant messenger and discuss your requirements to get your signature jewelry now!
Common Modification Requests
You may not be sure whether the jewelry will fit your neck or wrist measurements, so when you buy existing jewelry from Caty, you can make a note on the order form to request a length adjustment.
EARRING PIN CHANGE TO CLIPS
You’ve not pierced your ears, but you’ve found a pair of cute earrings on Caty! Don’t worry - selected styles of earrings are available for alteration from ear pin to ear clip.
SPECIFIC COLORS MADE TO ORDER
Made-to-order services are available for premium handmade collections, especially the semi-precious stones collection. Feel free to order jewelry of your favorite colored gems.
DESIGN YOUR OWN
We always want to design our own jewelry, don’t we girls? Try sending Caty a photo or your own draft, and we’ll do our best to turn your wishes into reality.
Don’t be shy – we provide an alteration service even for jewelry not bought from Caty. Just send it over to us and tell us what you want, and we will figure out how to help.
FEE AND PRODUCTION LEAD TIME
|REQUEST||FEE||PRODUCTION LEAD TIME|
|Lengthening (within 2 inches)||Free of charge||5-7 Working Days|
|Shortening||Free of charge||5-7 Working Days|
|Modifying Earring||USD $10||7-10 Working Days|
|Specific Customization||Subject to Quotation||10-15 Working Days|
POINTS TO NOTE
- Although we are always willing to satisfy your needs, some pieces of jewelry are unsuitable for alteration due to their design and/or structure. For this reason, we carefully evaluate each request and communicate with our production team before giving you any commitment.
- For most items, we provide a once-only free adjustment service. The final charges for any costs incurred (in any) will be noted and confirmed via email or message.
- Modified items will be more fragile, especially at the part repaired. Also, the color of the metal may vary slightly. Please wear and store a repaired item with extra care.
- All customized items are not refundable.
PROCEDURES FOR “DESIGN YOUR OWN"
- Tell Us Your Requirements: Upload a photo of your jewelry and provide a description of your design requirements.
- Assessment by Caty: We will assess your request and ask our production team to evaluate the work required. This internal communication process will take 3 working days before we can give you our feedback
- Official Reply: We will give you an official confirmation on the feasibility, the production lead time, materials, cost, and any possible issues. After you confirm the details and complete payment, we will start production.
- Photo Confirmation: When production is completed, we will send you a photo of the item to confirm that if it meets your request.
- Delivery: We will deliver the item to your designated address after we receive your confirmation.
Personal Shopper and Styling Services
Our experienced, fashion crazy, personal styling team will provide you with professional advice, both in-store and online. You will be able to pick the best pieces, get your jewelry tailor-made and be fashionably styled.
I am a big fan of haute couture jewelry – but was only ‘window-shoping’ because my favorite piece was priced at HKD $200K! Then I took a photo and sent it to Miss Caty. I received a prompt response with professional advice on the work required, the materials and the cost. After 14 days of production I received my dream piece of jewelry! I think it is delicately hand-crafted, even prettier than the one I saw before. I am very satisfied with the reasonable price and good quality.
When I cleaned up my home early this year, I found piles of old jewelry that I didn’t want to wear any longer, but it would have been wasteful to throw them away. Eventually, I took them to the Caty store. The team was really professional; they cleaned the gemstones, and advised on redesign and alternative ideas and quoted a reasonable price. So I gave 20 pieces of jewelry to Miss Caty, which included necklaces and bracelets. These pieces were returned to me looking completely new! All my friends could not tell they were modified! So amazing! Thanks Caty!
I didn’t want to pierce my ears, yet I really wanted to try wearing those cute earrings I had seen! In Caty Style, I found many pretty earrings, and the staff were so very nice and professional – they modified the stud earrings into ear clip earrings for me! It’s fantastic!