At Caty, we treasure the personal interaction and enjoy a close friendship with our customers by offering a one-on-one service that truly responds to individual needs.

Are you looking for the perfect gift for a celebratory event, a bridal shower, or for a loved one?

Are you looking for style advice for your big day?

Do you have an idea for your own design?

If not, selected styles are available for ordering according to your personal specified length, color and size. You can count on Caty!

Please connect with us on instant messenger and discuss your requirements to get your signature jewelry now!


Common Modification Requests

FEE AND PRODUCTION LEAD TIME

REQUEST FEE PRODUCTION LEAD TIME
Lengthening (within 2 inches) Free of charge 5-7 Working Days
Shortening Free of charge 5-7 Working Days
Modifying Earring USD $10 7-10 Working Days
Specific Customization Subject to Quotation 10-15 Working Days

POINTS TO NOTE

  • Although we are always willing to satisfy your needs, some pieces of jewelry are unsuitable for alteration due to their design and/or structure. For this reason, we carefully evaluate each request and communicate with our production team before giving you any commitment.
  • For most items, we provide a once-only free adjustment service. The final charges for any costs incurred (in any) will be noted and confirmed via email or message.
  • Modified items will be more fragile, especially at the part repaired. Also, the color of the metal may vary slightly. Please wear and store a repaired item with extra care.
  • All customized items are not refundable.

PROCEDURES FOR “DESIGN YOUR OWN"


  • Tell Us Your Requirements: Upload a photo of your jewelry and provide a description of your design requirements.
  • Assessment by Caty: We will assess your request and ask our production team to evaluate the work required. This internal communication process will take 3 working days before we can give you our feedback
  • Official Reply: We will give you an official confirmation on the feasibility, the production lead time, materials, cost, and any possible issues. After you confirm the details and complete payment, we will start production.
  • Photo Confirmation: When production is completed, we will send you a photo of the item to confirm that if it meets your request.
  • Delivery: We will deliver the item to your designated address after we receive your confirmation.

Personal Shopper and Styling Services

Our experienced, fashion crazy, personal styling team will provide you with professional advice, both in-store and online. You will be able to pick the best pieces, get your jewelry tailor-made and be fashionably styled.

CONTACT US NOW!

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